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FREQUENTLY ASKED QUESTIONS

  • How much does shipping cost?
    Great news! We offer free shipping for all products! At BoltMentality, we understand the importance of transparent pricing and ensuring a seamless shopping experience for our customers. That's why we have made it our policy to provide free shipping on all orders, regardless of the product or its value. With free shipping, you can enjoy the convenience of having your items delivered to your doorstep without any additional cost. We take care of the shipping expenses, allowing you to focus on selecting and receiving your desired products hassle-free. Please note that the free shipping offer applies to standard shipping worldwide. Additional expedited shipping options may be available for a separate fee if you require faster delivery. Please contact admin@boltmentality.com if you want to upgrade.
  • What is moissanite?
    Moissanite is a stunning gemstone that has gained popularity as an excellent alternative to traditional diamonds. It was first discovered by Henri Moissan in a meteor crater, hence its name. Moissanite possesses exceptional brilliance and fire, similar to that of diamonds, but with some distinct advantages. One of the greatest qualities of moissanite is its incredible durability. It is known to be one of the hardest gemstones, making it highly resistant to scratching and chipping. This durability ensures that your moissanite jewelry remains beautiful and radiant for years to come. In addition to its durability, moissanite also boasts exceptional brilliance and fire. Its refractive properties allow it to reflect light with incredible intensity, resulting in a stunning display of sparkle and brilliance. This makes moissanite an excellent choice for those seeking a captivating and eye-catching gemstone. Moreover, moissanite is an ethically and environmentally responsible choice. Unlike diamonds, which are often associated with complex supply chains, moissanite is created in laboratories using advanced technology. This means that moissanite is conflict-free and has minimal impact on the environment, allowing you to enjoy your jewelry with peace of mind. Whether you're looking for an engagement ring, a pendant, or any other jewelry piece, moissanite is an excellent choice. Its beauty, durability, ethical sourcing, and affordability make it a remarkable gemstone that truly stands out. Embrace the brilliance and elegance of moissanite and enjoy the awe-inspiring beauty it brings to your jewelry collection.
  • Does moissanite jewelry pass a diamond tester?
    Yes, moissanite jewelry passes a diamond tester. This is because moissanite shares some similar properties with diamonds, such as thermal conductivity. Diamond testers typically work by measuring thermal conductivity to distinguish between diamonds and other gemstones. It's important to remember that moissanite is a unique gemstone with its own exceptional beauty and qualities. While it may pass a diamond tester, it is still a distinct gemstone with its own value and allure.
  • How do I make my jewelry last for as long as possible?
    To ensure the longevity and brilliance of your iced-out jewelry, there are several steps you can take to make it last as long as possible: Handle with care: Avoid rough handling or exposing your jewelry to unnecessary impact or pressure. When putting on or taking off your jewelry, do so gently and avoid tugging or pulling on delicate parts. Store properly: Store your iced-out jewelry in a clean, dry, and preferably lined jewelry box or a soft pouch to prevent scratching and damage. Keep individual pieces separated to avoid tangling or scratching against each other. Avoid exposure to chemicals: Remove your jewelry before engaging in activities that involve chemicals, such as household cleaning, swimming in chlorinated water, or applying beauty products like perfumes, lotions, or hairsprays. These chemicals can potentially damage or discolor your jewelry. Regular cleaning: Clean your iced-out jewelry regularly using mild soapy water and a soft brush or cloth. Gently scrub the surface to remove dirt, oils, and residues that may dull its shine. Rinse thoroughly and pat dry with a soft cloth. Avoid using harsh chemicals or abrasive cleaners. Professional maintenance: Consider having your jewelry professionally inspected and cleaned periodically. A jeweler can assess the condition of your iced-out jewelry, tighten any loose stones, and perform any necessary repairs or maintenance to keep it in pristine condition. Wear mindfully: While iced-out jewelry is designed to be worn, it's advisable to remove it during activities that may subject it to unnecessary stress. By following these guidelines and giving your iced-out jewelry the care it deserves, you can help preserve its brilliance and longevity, allowing you to enjoy its exquisite beauty for years to come.
  • What should I do if I'm unsatisfied with my purchase?
    We want you to be completely satisfied with your purchase. If for any reason you're unsatisfied, we offer a 30-day hassle-free return policy after you receive your order. At our company, we value your satisfaction and strive to ensure you have a positive shopping experience. If you find yourself unsatisfied with your purchase, we have a 30-day return policy in place all items, excluding custom orders and discounted/sale items.
  • I ordered the wrong size, can I exchange it?
    We understand that selecting the correct size can be challenging at times. We are happy to assist you with an exchange if you've ordered the wrong size. We want you to be satisfied with your purchase, and we understand that sometimes sizing issues may arise. If you have ordered the wrong size, we offer an exchange process to ensure you receive the correct size for your item. Here's how it works: Contact our customer support team as soon as possible to initiate the exchange process. Email admin@boltmentality.com. Please provide your order number, the item you wish to exchange, and the correct size you require. Our customer support team will guide you through the exchange process and provide you with any necessary instructions, including the return address and any required documentation. Package the item securely, preferably in the original packaging, and ship it back to us within the specified timeframe. We recommend using a reputable shipping service with tracking capabilities to ensure the safe return of your item. Once we receive and inspect the returned item, we will proceed with processing the exchange. We will then ship the correct size to you as quickly as possible. Please note that the availability of the desired size is subject to stock availability.
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